Last Updated: November 26, 2025
At LuxCardHolder LTD, we understand that sometimes you may need to cancel an order. This policy explains your rights and the process for cancelling an order placed on our website.
1. Company Information
Company Name: LuxCardHolder LTD
Registered In: United States & United Kingdom
Registered Office:
3087 Harry Place
Charlotte, North Carolina 28202
United States
Email: support@luxcardholder.shop
Phone: +1 252-653-5870
Business Hours:
9:00 AM – 6:00 PM (Monday to Friday), Eastern Time (ET)
2. Eligibility for Order Cancellation
You may cancel your order if:
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The cancellation request is made within 12 hours of placing the order, and
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The order has not yet been processed or shipped.
Orders that have already been processed, packaged, or dispatched cannot be cancelled. In that case, you must follow our Return & Refund Policy after delivery.
3. How to Cancel an Order
To cancel your order, follow these steps:
Contact Us Immediately
Email: support@luxcardholder.shop
Phone: +1 252-653-5870
Provide Your Order Details
Include:
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Order number
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Full name used on the order
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Email address associated with the purchase
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Reason for cancellation (optional)
Cancellation Confirmation
Once we receive and verify your request, our team will send a confirmation email within 24 hours.
4. Refunds for Cancelled Orders
If your order is successfully cancelled:
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A full refund will be issued to the original payment method
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Refund processing typically takes up to 10 business days
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Your bank or payment provider may take an additional 3–5 business days to release the funds
No shipping fees apply if the order has not been dispatched.
5. Exceptions
Certain orders cannot be cancelled once placed:
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Orders already processed, packed, or shipped
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Custom, personalized, or made-to-order items
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Items marked “Final Sale” or “Clearance”
If the above items are delivered, you must follow our Return & Refund Policy.
6. Partial Order Cancellation
If your order includes multiple items:
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Only items not yet processed may be cancelled
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You will receive a refund for the cancelled items
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Remaining items will be shipped as normal
7. Order Modification
Requests such as:
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Changing the shipping address
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Updating product selections
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Adding or removing items
are treated as a cancellation + new order, provided the order has not been shipped.
All modification requests must be submitted within 12 hours of placing the order.
8. International Orders
For international customers:
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Cancellations depend on warehouse and customs processing times
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If the order has left our facility and is in transit, cancellation is no longer possible
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You must follow our Return & Refund Policy once the order is delivered
9. Contact Information
For cancellation requests, contact us:
LuxCardHolder LTD
3087 Harry Place
Charlotte, North Carolina 28202
United States
Email: support@luxcardholder.shop
Phone: +1 252-653-5870
Business Hours:
9:00 AM – 6:00 PM (Monday to Friday), Eastern Time (ET)