Payment Policy – Lux Card Holder

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Support@luxcardholder.shop

    Payment Policy

    Last updated: November 26, 2025

    This Payment Policy describes how payments are processed for all purchases made on our website (LuxCardHolder LTD). By placing an order, you agree to the terms outlined below.

    1. Company Information

    Company Name: LuxCardHolder LTD
    Registered In: United States & United Kingdom
    Registered Office:
    3087 Harry Place,
    Charlotte, North Carolina 28202, United States

    Email: support@luxcardholder.shop
    Phone: +1 252-653-5870

    Business Hours:
    9:00 AM – 6:00 PM (Monday to Friday), Eastern Time (ET)

    2. Accepted Payment Methods

    LuxCardHolder LTD offers secure and convenient payment options for customers worldwide.
    You can complete your purchase using:

    • Visa

    • MasterCard

    • Maestro

    • American Express

    • Discover

    • Diners Club

    • UnionPay

    • Elo

    • Shop Pay

    • Google Pay

    • Apple Pay

    • PayPal

    • Klarna (Pay Later / Pay in Installments)

    All payments are processed securely through trusted third-party payment partners.

    LuxCardHolder LTD does not store or access your complete credit card information at any time.

    3. Currency

    All prices on our website are displayed and processed in USD ($) by default.

    If you are purchasing from a different country:

    • Your bank or payment provider may automatically convert the payment into your local currency

    • Exchange rates are determined solely by your bank or provider

    4. Taxes & VAT

    • All listed prices exclude VAT unless otherwise stated.

    • International customers may be charged customs duties, import taxes, or handling fees depending on their local regulations.

    • These charges are not included in product or shipping prices.

    • Any additional fees must be paid by the customer upon delivery.

    5. Pricing Policy

    We work to ensure accurate and updated pricing across all products.

    If a pricing error occurs, LuxCardHolder LTD reserves the right to:

    • Correct the price, and/or

    • Cancel or modify your order after notifying you by email

    Prices may change without notice; however, confirmed orders will not be affected.

    6. Order Confirmation

    Once your payment is successfully processed, you will receive an Order Confirmation Email containing:

    • Order number

    • Product summary and total amount paid

    • Billing and shipping details

    If you do not receive your confirmation email within 24 hours, please contact us at support@luxcardholder.shop.

    7. Payment Security

    Your payment security is a top priority.

    All transactions are:

    • Protected with SSL (Secure Socket Layer) encryption

    • Processed via PCI DSS–compliant payment gateways

    We never store your full payment information on our servers.

    8. Billing Terms

    • Your payment method is charged immediately upon checkout.

    • Orders are processed only after full payment is received and verified.

    • If payment fails or is declined, your order will not be processed, and you will be notified instantly.

    9. Fraud Prevention

    To protect customers and prevent fraudulent activity:

    • LuxCardHolder LTD may perform verification checks before processing an order.

    • You may be asked to confirm your identity or provide address documentation.

    • Any orders flagged for fraud risk may be cancelled without prior notice.

    10. Refunds

    If your order qualifies for a refund under our Return & Refund Policy:

    • Refunds will be issued to the original payment method

    • Processing time: typically up to 10 business days

    • Your bank or payment provider may require additional time to finalize the transaction

    11. Payment Disputes

    If you notice an unauthorized charge or billing error:

    1. Contact our support team immediately: support@luxcardholder.shop

    2. Provide your order number and proof of charge

    3. Our team will investigate and respond within 5–10 business days

    Please avoid initiating chargebacks before contacting us, as this may delay resolution.

    12. Installments & Klarna

    We offer Klarna as a flexible payment option, allowing eligible customers to:

    • Pay in installments

    • Pay later

    Klarna’s terms and approval criteria apply.
    For full details, visit www.klarna.com.

    13. Cancellations

    Orders may be cancelled within 12 hours of purchase if the order has not been processed or shipped.

    Once the order is dispatched, cancellation is no longer possible.

    To request a cancellation, email: support@luxcardholder.shop

    14. Payment Confirmation & Tracking

    After your payment is confirmed, you will receive:

    • An order confirmation email

    • A shipment email with tracking details (typically within 24 hours after dispatch)

    If you do not receive your tracking information within the expected timeframe, please contact our support team.

    15. Contact Information

    For any payment-related questions, please contact:

    LuxCardHolder LTD
    3087 Harry Place
    Charlotte, North Carolina 28202
    United States

    Email: support@luxcardholder.shop
    Phone: +1 252-653-5870

    Business Hours:
    9:00 AM – 6:00 PM (Monday to Friday), Eastern Time (ET)